Refund Policy

At NovaCell Labs, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 60-day risk-free guarantee.

Returns & Eligibility

You may request a refund within 60 days of receiving your order. To be eligible for a refund, the product must be purchased directly from our website.

How to Request a Refund

To initiate a refund, please contact our support team at support@novacelllabs.co with your order number and reason for your request.

Refund Processing

Once approved, refunds will be issued to your original method of payment within 5–10 business days.

Non-Refundable Items

Shipping fees (if applicable) are non-refundable.

Policy Abuse

NovaCell Labs reserves the right to refuse refunds in cases of suspected abuse of this policy.